Return & Refund Policy
within 5 working days
Clear, transparent, and built around your subscription plan.
all refunds processed within 5 working days
1. Full refund – account not created
no deduction
If your account has not been created by our team before the requested date,
you are entitled to a full refund of all payments made,
except for any bank or processing deductions that are outside our control.
Example: You paid ₦50,000, no account created → you receive ₦50,000 (minus any bank charges).
refund within 5 working days
2. Account created – forfeiture based on plan
pro-rata
If your account has been created and our staff have used company resources
(e.g., uploading your information) before the requested date,
you will forfeit the minimum subscription plan based on your package.
12,000 subscriber plan
forfeit ₦36,000
5,000 subscriber plan
forfeit ₦15,000
Other plans follow the same logic
minimum plan forfeiture
How it works: forfeit = ₦3 × subscriber count
(minimum plan cost)
Example: If you subscribed to 12,000 and we created your account → you forfeit ₦36,000, and the balance is refunded.
within 5 working days
3. Hardware & associated costs
actual expenses
If we were responsible for buying your hardware (devices, equipment, etc.),
you agree to pay every cost associated with it, including:
- Transportation – logistics, delivery, or courier fees
- Miscellaneous – handling, packaging, customs (if any), or other incidental charges
All hardware-related costs will be clearly itemized and shared with you before deduction.
settled within 5 working days
ihobiz · fair refund framework
#ihobiz policy
Important reminder 5 working days
All refunds are processed within 5 working days after the request is approved.
Deductions (forfeiture, hardware, transport, misc.) are applied before the final refund.
Bank charges are not controlled by ihobiz and may apply.
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ihobiz return policy · all refunds within 5 working days · updated 2026